Returns
It is important for us to provide a worry-free shopping experience for our valued customers. We want you to be 100% satisfied with your purchase. Therefore we offer a 45 day return period (from date of purchase) on all garments. We ask that you please respect our return policy by not returning laundered, worn, or soiled merchandise.
- Initiate your return request. Upon approval we will email you a prepaid return label within one business day.
- Refund amount will be for total value of approved, returned merchandise less the flat-rate $8 cost of your return label.
- Returns of merchandise value greater than $400 will be subject to an additional $10 restocking fee.
Quick Exchanges
If you would like make an exchange for a different item, size, or color, please return your original items using our prepaid return label and place a new order online.
Refund amount will be for total value of approved, returned merchandise.
PLEASE NOTE: If you are returning/exchanging items from multiple orders, you may send them together in one package, using a single prepaid return label.
We cannot accept returns of garments that are:
- Damaged
- Soiled
- Covered in pet hair
- Clearly worn beyond trying on
- Laundered
- Missing hang tags
- Outside of the 45 day return time frame
- Clearance, final sale items
Shipping costs are non-refundable.
Custom Orders
For obvious reasons, custom orders are non-returnable unless garments are flawed and/or not made according to the measurements you provided. In such cases, we will gladly remake your order. Custom orders may not be canceled or refunded 24 hours after order placement.
International Orders and Self-Paid Returns
Unfortunately, we are unable to provide return labels for international order. Please mail your return to the following address:
ISLAND IMPORTER RETURNS
41 BISBEE CT, UNIT A1
SANTA FE NM 87508
* Advisory: In the event that a shipment is refused delivery, return-to-sender fees will be subtracted from your refund amount. Please note that such return fee may be higher than your original shipping costs since our company shipping discounts do not apply to inbound shipments.